At Lucky213, we take the privacy of every Pakistani member seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your own information. We have written it plainly so there is no guesswork involved.
Lucky213 ("we", "us", "the Platform") is committed to handling the personal data of our members in a responsible, transparent, and secure manner. This Privacy Policy applies to all users of the Lucky213 website at lucky213.click, including registered members, applicants for membership, and visitors to the platform who have not yet created an account.
By registering on Lucky213 or by continuing to use the platform after this Privacy Policy has been updated, you acknowledge that you have read and understood how your data is collected and processed as described here. If you disagree with how Lucky213 handles your data, please do not create an account or discontinue use of the platform and contact us to request account closure.
This Privacy Policy should be read alongside the Lucky213 Terms and Conditions, which also govern your use of the platform. Together, these two documents set out the complete legal framework under which Lucky213 operates with respect to its members in Pakistan.
Lucky213 is the data controller for all personal information collected through this platform. We are responsible for deciding how and why your data is used, and we are accountable for ensuring it is handled lawfully and securely.
Lucky213 collects personal data in several different ways, depending on how you interact with the platform. Below is a straightforward breakdown of the categories of information we collect:
When you create a Lucky213 account, we collect the information you provide during sign-up. This includes your full name, date of birth, phone number (which serves as your primary identifier on Lucky213), email address, residential address in Pakistan, and any username or password you create. This information is necessary to create and manage your account.
Lucky213 applies Know Your Customer (KYC) procedures to verify the identity of members, particularly before processing withdrawal requests above certain thresholds. KYC data collected may include: a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued identity document; a selfie or photograph for facial verification; proof of address such as a utility bill; and proof of ownership for any payment method registered to your account.
Lucky213 records all financial transactions associated with your account. This includes deposit records (amount, date, time, payment method used), withdrawal requests and completions, bonus credits and wagering activity, and account balance history. All transaction data is denominated in Pakistani Rupees (PKR).
Lucky213 records your betting activity including all bets placed, markets selected, odds accepted, results, and betting history across all products including cricket, football, esports, virtual sports, and poker. This data is used for settlement, customer support, responsible gaming monitoring, and product improvement.
When you access Lucky213, our servers automatically collect technical data including: your IP address; device type, model, and operating system; browser type and version; screen resolution; session start and end times; pages and features accessed; and referral source. This data is collected automatically and is used for security, fraud detection, and platform optimisation.
Lucky213 retains records of all communications between you and our support team, including live chat transcripts, emails, and any formal complaints submitted. These records are kept to maintain service quality, resolve disputes, and comply with regulatory requirements.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, phone, email, address, DOB | Account creation |
| KYC / Identity | CNIC, selfie, proof of address | Verification request |
| Financial Data | Deposits, withdrawals, balance history | All transactions |
| Betting Data | Bets, odds, selections, results | Each bet placed |
| Technical Data | IP, device type, browser, session logs | Platform access |
| Communications | Chat transcripts, emails, complaints | Support contact |
Lucky213 – transparent data practices for every Pakistani member
Lucky213 only collects personal data where there is a clear, legitimate reason for doing so. We do not collect data speculatively or for purposes beyond what is needed to provide and improve the Lucky213 platform. The specific purposes for data collection are:
The data Lucky213 holds about you is used in clearly defined ways. We do not use your personal data for purposes that would surprise you or that conflict with the reasons for which it was originally collected.
Some Lucky213 processes are automated. For example, deposit confirmation, bet settlement, and basic fraud screening are processed automatically without human review at each individual transaction. If an automated process leads to a decision that materially affects your account — such as a deposit being flagged or a withdrawal being held — you have the right to request human review of that decision. Contact the Lucky213 support team to exercise this right.
Lucky213 may use your betting history and preferences to personalise your experience on the platform — for example, showing cricket markets prominently if your betting activity shows a strong preference for cricket. This personalisation is based on your actual activity on Lucky213 and does not involve any sale of your data to third-party advertisers.
Lucky213 uses anonymised or aggregated data about how members use the platform to make product decisions. For example, if data shows that a significant portion of Pakistani members access the virtual sports lobby between 10pm and 2am, Lucky213 may prioritise virtual sports performance during those hours. This analytics use does not involve identifying individual members.
Lucky213 does not sell, rent, or trade personal member data. We share data only with third parties where it is strictly necessary to operate the platform or comply with legal obligations, and only under binding confidentiality and data protection agreements.
To process PKR deposits and withdrawals, Lucky213 shares relevant transaction data with payment service providers including Easypaisa, JazzCash, NayaPay, SadaPay, banking institutions for IBFT processing, and Visa/Mastercard acquiring banks. These processors receive only the transaction data necessary to complete each payment and are bound by their own regulatory obligations as licensed financial service providers in Pakistan.
Lucky213 uses regulated third-party services to verify KYC documents. These providers receive identity document images and comparison data for the purpose of verification only. They are prohibited from retaining or using this data for any other purpose.
Lucky213 uses specialised fraud detection services that process technical data including IP addresses, device fingerprints, and behavioural patterns to identify and block fraudulent activity. This processing is carried out under strict data processing agreements.
Lucky213 will disclose personal data to law enforcement agencies, regulators, or courts where required by a valid legal obligation, court order, or where disclosure is necessary to protect Lucky213, its members, or the public from fraud or criminal activity. In all such cases, Lucky213 will disclose only the minimum data necessary to satisfy the legal requirement.
Lucky213 will never share your personal data with advertisers, marketing companies, or data brokers. Your information is used to run your account and keep the platform safe — nothing more.
Lucky213 uses cookies and similar tracking technologies to keep the platform running properly and to understand how members use it. A cookie is a small text file stored on your device by your browser when you visit Lucky213.
These cookies are required for Lucky213 to function. They keep you logged in during a session, maintain your betslip as you navigate the platform, and ensure security features work correctly. These cookies cannot be disabled without breaking core platform functionality.
Lucky213 uses anonymised analytics cookies to understand how Pakistani members navigate the platform — which pages are visited most, where members exit the registration flow, and how long sessions last. This helps us improve the Lucky213 experience. Analytics cookies do not identify individual members.
These cookies remember your settings — for example, which sport you last browsed or whether you prefer decimal or fractional odds — so that Lucky213 can show you a more relevant experience when you return.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use Lucky213 properly, including staying logged in or completing transactions.
Lucky213 – your personal data stays private while you enjoy betting
Lucky213 retains personal data for as long as it is necessary for the purposes described in this Privacy Policy, or for as long as required by applicable legal or regulatory obligations, whichever is longer.
When personal data is no longer required under any of the above retention schedules, Lucky213 securely deletes or anonymises it so that it can no longer be associated with you as an individual.
Lucky213 takes the security of your personal data seriously and applies multiple layers of protection to guard against unauthorised access, loss, or misuse.
Lucky213's security measures protect your data on our side. You are responsible for keeping your login credentials private. Never share your Lucky213 password with anyone, including our support team who will never ask for it.
As a Lucky213 member, you have meaningful rights over the personal data we hold about you. These rights are not bureaucratic formalities — they are real and you can exercise them by contacting the Lucky213 support team.
To exercise any of these rights, contact the Lucky213 support team via live chat or email at support@lucky213.click. We will acknowledge your request within 3 business days and respond fully within 30 days. We may need to verify your identity before processing your request to ensure data is disclosed or deleted only for the correct account holder.
Lucky213 is strictly an 18+ platform. We do not knowingly collect or process personal data relating to individuals under the age of 18. Age verification is applied at registration and again prior to the first withdrawal from any Lucky213 account.
If Lucky213 discovers that an account has been created by or for a person under 18, we will immediately close the account, delete the associated personal data, and return any deposited funds minus any wagering that may have taken place using those funds. Lucky213 cooperates with parents or guardians who believe a minor may have created an account on the platform — please contact us via email with the relevant account details.
We strongly encourage parents and guardians in Pakistan to use parental control software to restrict access to gambling platforms on devices shared with or used by minors.
Lucky213 may send you promotional communications about platform offers, bonuses, and product updates via SMS, email, or in-app notification. This only happens where you have opted in to receive such communications during registration or via your Lucky213 account preferences.
You can opt out of marketing communications at any time by updating your communication preferences in your Lucky213 account settings, by clicking the unsubscribe link in any marketing email, or by contacting the Lucky213 support team and requesting removal from our marketing list.
Please note that opting out of marketing communications does not affect transactional communications — Lucky213 will still send you messages about your account activity, deposit confirmations, withdrawal notifications, and important account security alerts regardless of your marketing preference setting.
Lucky213 does not purchase third-party marketing lists or engage in cold outreach to non-members. You will only receive Lucky213 marketing if you have an account and have given your consent to receive promotional messages.
Lucky213 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or changes in the data processing services we use. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
When Lucky213 makes material changes to this Privacy Policy — meaning changes that significantly affect your rights or the way your data is used — we will notify registered members by email or by a prominent notice on the Lucky213 platform at least 7 days before the revised policy takes effect.
We encourage you to review this Privacy Policy periodically so that you remain informed about how Lucky213 handles your personal data. If you have concerns about any proposed changes to this policy, please contact us before the effective date of the revision.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, have a concern about how your personal data has been handled, or wish to make a formal privacy complaint, please reach out to the Lucky213 team using the details below:
When you contact Lucky213 about a privacy matter, please include your registered phone number or email address so we can locate your account. For identity-sensitive requests such as data access or deletion, we may ask you to verify your identity before proceeding.
Lucky213 aims to acknowledge all privacy-related requests within 3 business days and to fully resolve them within 30 days. If you are not satisfied with our response to a privacy complaint, you may refer the matter to the relevant data protection authority or seek independent legal advice.
Lucky213 was built for Pakistani players and that includes protecting your data the same way we protect your winnings — securely, transparently, and without unnecessary sharing. Register today and join over 500,000 members who trust Lucky213.